All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

 

For subscriptions, shipping will be in the first week of every month.

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International Shipping

 

A minimum order of £50 (or equivalent foreign currency) is required for international shipping. Shipping costs are calculated at checkout. Free international shipping is applied for orders above £100.

 

Your order may be subject to import duties and taxes, including VAT, which are incurred once a shipment reaches your destination country. Cotone London is not responsible for these charges if they are applied and are your responsibility as the customer.

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How do I check the status
of my order?

 

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

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If you haven’t received your order within 7 days of receiving your shipping confirmation email, please get in touch with us via contact@cotonelondon.com with your name and order number, and we will investigate this for you.

 

Refunds, returns, and exchanges

 

Please check our returns policy.